Maintenance and care.
Care plans from £165 a month: backups, staged updates, security patching and uptime monitoring, so the site stays online and fast.
Websites go out of date every week.
Plugins ship updates, hosts change their servers and new vulnerabilities get published weekly. A site nobody maintains gets slower and easier to break into, until the day it goes down.
The agency standard
Reactive "break/fix" support models.
- Problem: Ignoring core updates until the entire site crashes.
- Problem: No off-site backups, leaving you exposed to data loss.
- Problem: Bloated databases that slow the site down over time.
- Problem: Waiting 72 hours for an email reply when your checkout is down.
The Kickass standard
Updates and monitoring every week.
- Instead: Daily off-site backups.
- Instead: Core and plugin updates tested on staging first.
- Instead: Database clean-ups so the site stays fast.
- Instead: 24/7 uptime monitoring. If it goes down, we know before you do.
What happens when you need us.
The numbers care-plan clients can hold us to. Working hours are Monday to Friday, 09:00 to 17:30, UK time.
| Situation | Target | What that means |
|---|---|---|
| Site down | Minutes | Uptime monitoring pages an engineer the moment the site stops responding, usually before you notice. Most outages are resolved within the hour. If the cause is catastrophic, we restore from the daily off-site backup within four working hours. |
| Bug or question | Reply within 4 working hours | Average time to resolve a ticket is 17 minutes once we pick it up. |
| Content change or non-urgent request | Done within 48 hours | Copy, images, a new page, a plugin question. Larger changes are quoted first. |
| Escalation | Panos Vassos, operations and hosting | A named person with a direct email address, not a ticket queue. |
If we miss a target, you hear from us before you have to ask, with what happened and when it will be fixed.
Two plans, fixed each month.
What each plan includes. Prices exclude VAT.
Essential plan
£165 / month + VAT
- Cloudflare set-up (one time)
- Google Analytics set-up (one time)
- Website and database security (one time)
- Off-site backups
- Emergency website monitoring
- Monthly plugin updates
- Monthly form testing
- Weekly visual check
- Unlimited bug fixes
Plus plan
£330 / month + VAT
Includes everything in the Essential plan, plus:
- Priority support
- 10% off hourly work
- E-commerce integration
- Monthly check-in with Radhika, your account manager
How we maintain.
Continuous monitoring
Uptime, response times and security alerts are watched around the clock, and an engineer is paged when something changes.
Staged updates
Core, theme and plugin updates go to a staging copy first. We check the pages still work, then release them to the live site.
Security
Firewall, malware scanning and brute-force protection, kept current so your data and your customers' data stay private.
Performance tuning
We clear old revisions, orphaned data and stale caches so the site loads as fast in year two as it did at launch.
Maintenance FAQ
How quickly do you respond?
A site-down alert reaches an engineer within minutes through uptime monitoring, and most outages are fixed within the hour; worst case, a backup is restored within four working hours. Everything else gets a reply within four working hours and the average ticket is resolved in 17 minutes. Content changes are done within 48 hours.
What happens if an update breaks the site?
It does not reach the live site. Updates run on staging first; if a plugin conflicts, we fix it there and release once it passes.
Do you host the website too?
Yes, on dedicated servers rather than shared hosting.
Can you maintain a site you didn't build?
Usually. We audit the code and security first, and if the previous build needs repairs we quote those before the plan starts.
Send the brief.
Tell us what you need and we'll reply the same day with a price and a date.