Purpose: To encourage open and constructive feedback from employees, thereby fostering a culture of continuous improvement, innovation, and collaborative problem-solving.
Scope: This policy applies to all employees of KAO.
Policy:
- Feedback Channels: Establish clear and accessible channels through which employees can provide feedback or suggestions. This could include suggestion boxes, online portals, regular meetings, or direct communication with supervisors or HR.
- Encouragement of Feedback: Actively encourage employees to provide feedback on a wide range of topics, including work processes, company policies, workplace culture, and overall job satisfaction.
- Anonymous Submission Option: Offer an option for employees to submit feedback anonymously if they prefer, ensuring that they feel comfortable sharing honest and open feedback without fear of repercussions.
- Regular Surveys: Conduct regular employee surveys to gather structured and comprehensive feedback on various aspects of working at KAO.
- Management Responsiveness: Ensure that management and HR promptly acknowledge and review all feedback and suggestions. Where applicable, provide feedback to the employees on the action taken or the reasons why a suggestion may not be feasible at the time.
- Implementation of Suggestions: Where possible and practical, implement employee suggestions that contribute to the improvement of the company. Recognize and reward employees whose suggestions lead to significant positive changes.
- Confidentiality and Respect: Treat all feedback and suggestions with confidentiality and respect. No employee should face any form of discrimination or retaliation for providing feedback.
- Review and Adaptation: Regularly review and adapt the feedback process to ensure it remains effective and meets the needs of both the employees and the company.
